SEMMI AI Concierge | Deutsche Bahn AG

Engage your customers and relieve your service staff.

With multilingual, scalable and learning AI concierge solutions.

Article: Your customers are looking for the right answers? SEMMI assists them.

With a guaranteed wow experience.
SEMMI answers the typical, repetetive and time-consuming questions of your customers by leveraging conversational AI

in their native language.
fully automatic.
24/7

SEMMI as a Service

Select from various conversational user interfaces for your customers.

SEMMI Avatar

Inspire your customers with multilingual, scalable and learning digital avatars. The virtual and intelligent brand ambassadors based on artificial intelligence combine the usability of digital signage solutions with the convenience of voice interaction.

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SEMMI Robot

Support your customer service with the socio-empathic, humanoid service robot. With several hours and conversations of hands-on experience from Frankfurt Airport, Tokyo Station and Berlin Central Station, the smart robot delights users with natural language and facial expressions. SEMMI Robot makes a guaranteed wow experience for your customers.

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SEMMI Hotline

Relieve your service agents and maximise the availability of your call center. By connecting SEMMI Hotline, the smart and interactive voice response system (IVR), to your contact center platform, you can improve your KPIs and ensure a higher self-service quota for your customers.

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Relieve your service agents.

The majority of your customer inquiries are recurring, easy to solve and demand valuable time of your workforce. SEMMI answers these requests independently and allows your staff to focus on more challenging tasks.

Assist your customers 24/7.

Are your customers requiring 24/7 support? Whether your service team is available or not, SEMMI answers your customer inquiries 24 hours a day, 365 days a year.

Answer your customers in their native language.

Now more than ever, the world is moving closer together. As diversity increases, the expectations on your customer service - especially in terms of language skills - increase, too. Counting more than 100 available languages, SEMMI might also response to your customers in their native language.

Learn more about your customers.

What are the most frequently asked questions of your customers? Which services are they missing? Which languages do they use? SEMMI helps you to better know your customers and provides valuable and unfiltered insights into their questions and concerns.

Contact

Address

DB Systel GmbH
Jürgen-Ponto-Platz 1
60329 Frankfurt

Other innovations of DB Systel

DB Systel GmbH, headquartered in Frankfurt am Main, is a wholly owned subsidiary of DB AG and a digital partner for all Group companies. With our holistic, customer-specific offering that meets the highest IT standards, we drive the digitalisation of all DB AG companies successfully and with integration and value creation. To do this, we develop effective and efficient customer solutions based on innovative topics such as the cloud, big data, Internet of Things and artificial intelligence.