SEMMI AI | Deutsche Bahn AG

Engage your customers and relieve your service staff.
With multilingual, scalable and learning AI concierge solutions.

Article: Your customers are looking for the right answers? SEMMI assists them.

With a guaranteed wow experience.
SEMMI answers the typical, repetetive and time-consuming questions of your customers by leveraging conversational AI

  • in their native language.
  • fully automatic.
  • 24/7

Demo vereinbaren Mehr erfahren

  • Up to 100 percent Automation achievable

  • More than 100 languages available

  • Up to 24 hours on duty

Relieve your service agents.

The majority of your customer inquiries are recurring, easy to solve and demand valuable time of your workforce. SEMMI answers these requests independently and allows your staff to focus on more challenging tasks.


Assist your customers 24/7.

Are your customers requiring 24/7 support? Whether your service team is available or not, SEMMI answers your customer inquiries 24 hours a day, 365 days a year.

24x7 service

Answer your customers in their native language.

Now more than ever, the world is moving closer together. As diversity increases, the expectations on your customer service - especially in terms of language skills - increase, too. Counting more than 100 available languages, SEMMI might also response to your customers in their native language.


Learn more about your customers.

What are the most frequently asked questions of your customers? Which services are they missing? Which languages do they use? SEMMI helps you to better know your customers and provides valuable and unfiltered insights into their questions and concerns.



DB Systel Location

A map is displayed showing the following markers:

  • DB Systel GmbH (Jürgen-Ponto-Platz 1, 60329 Frankfurt)


DB Systel GmbH
Jürgen-Ponto-Platz 1
60329 Frankfurt

Demo vereinbaren

Other innovations of DB Systel

DB Systel GmbH, headquartered in Frankfurt am Main, is a wholly owned subsidiary of DB AG and a digital partner for all Group companies. With our holistic, customer-specific offering that meets the highest IT standards, we drive the digitalisation of all DB AG companies successfully and with integration and value creation. To do this, we develop effective and efficient customer solutions based on innovative topics such as the cloud, big data, Internet of Things and artificial intelligence.