Article: Redefine the scalability and cost structure of your contact center operations.
SEMMI Hotline is a smart interactive voice response (IVR) solution to build natural and rich conversational user experiences via phone. SEMMI Hotline helps you to reduce the load on your service agents by answering simple and repetitive questions autonomously. Thus, SEMMI Hotline lets you significantly scale the number of simultaneously received calls within minutes and without further HR expenses, taking your call center KPIs to a new standard. SEMMI Hotline can be seamlessly integrated into the contact center solution of your choice or be fully managed and operated in the powerful contact center of DB Systel.