SEMMI Hotline is a smart interactive voice response (IVR) solution to build natural and rich conversational user experiences via phone. SEMMI Hotline helps you to reduce the load on your service agents by answering simple and repetitive questions autonomously. Thus, SEMMI Hotline lets you significantly scale the number of simultaneously received calls within minutes and without further HR expenses, taking your call center KPIs to a new standard. SEMMI Hotline can be seamlessly integrated into the contact center solution of your choice or be fully managed and operated in the powerful contact center of DB Systel.
Increasing the power of self-service will simultaneously
make the engagement process more convenient and more
Principal Analyst, CCW Digital
Improve your call center KPIs.
Reduce your average response time.
Seconds become minutes and your customers need to listen to your ringing tone instead of talking to an agent. Thanks to SEMMI Hotline, the majority of your customers' inquiries can be answered autonomously and within a few seconds.
Increase your service quality.
While SEMMI Hotline answers the typical, recurring questions, your service agents can spend more time on the more challenging requests of your customers.
Increase your availability.
Receive more calls simultaneously with SEMMI Hotline. It's a matter of scaling technology how many concurrent calls your contact center can handle with SEMMI Hotline.