SEMMI Robot is an advanced human-like social robot built in a robust, safe and stylish housing. With a special emphasis on an authentic and empathic user interaction, SEMMI Robot answers the questions of your customers in their native language. SEMMI Robot is operated by SEMMI AI and is based on the technology of Swedish robotics company Furhat Robotics. Based on several development and trial phases with partners like Fraport, East Japan Railway and Furhat Robotics, DB Systel realises a new type of human-machine interaction with SEMMI Robot.
SEMMI is the living proof of the potential of artificial intelligence for our customer service.
Prof. Dr. Sabina Jeschke
DB Board Member for Digitization and Technology
Human-Machine Interaction via ...
SEMMI Robot welcomes users by voice as soon as they approach and prompts a first question to kindly provide help - simply like a human service agent would do. As the operator of SEMMI Avatar it is up to you to decide whether SEMMI obtains a male or female voice. It’s also a matter of configuration and conversation design to consider cultural aspects and even add emotional gestures to the interaction.
In order to give the communication more authenticity, SEMMI Robot is equipped with an illuminated swappable mask to express different emotional states. This valuable feature helps to facilitate conversations in more natural means and with human-like emotions. With SEMMI Robot it becomes a matter of configuration to smile, blink, raise brows or even to gaze away. A great way to emphasize positive or negative information non-verbally, too.
SEMMI Robot consists of a touch screen to accompany the conversation with relevant visuals. Besides supporting answers with graphics such as site plans to ease navigation, the screen might also be used to give users a permanent feedback of how SEMMI understands the user's request.